Best Western San Pedro Puebla

Really good service and great location!

Just a little heads up-breakfast options were quite limited, so if you're expecting a variety, you might want to check that out in advance.

I had a spotless room with a tiled bathroom...

Charming and simple place with exceptionally nice staff and favourable location basically in the middle of everything. Nice building and rooms with an exterior balcony. Location just next door to the center of Puebla, Mexico, and the town square and the cathedral.

The staff, especially Hector, provided really good service and made our stay enjoyable.

The air conditioning unit in our room was outdated and not functioning properly, made our stay uncomfortable.

The location - one and a half short blocks from the main plaza (Zocalo)

Almost everything.The reception service was unfriendly, almost rude. Then they wanted to put us in a very ugly room that had a door-window facing the pool. After we complained they put us in another room that was better, but the shower was very small and the floor was very dirty (and when I say dirty, I mean that when we walked without our socks on our feet would get black with dirt). In fact, in the 3 nights we stayed, the floor remained dirty. Then, the receptionist told us that they had supposedly undercharged us because they had not taken into account the tax, which was 17%. The price tag became much higher (about 100 USD a night) which is grossly overpriced for that hotel -we have stayed in much better hotels in Mexico for half of that

Nice building inside, good potential. Great location

The first room I was given was very old but I could get un upgrade to a much better one. The safe in the first wasn't fixed ! They could offer a slightly better breakfast.

I loved my upgraded room with a fantastic view, but the AC was a letdown.

Downtown Puebla is real nice so since this hotel is there, that's such a good thing.

Maybe the bathroom a little

Location near the zocalo

the online booking was not honored by the hotel. No breakfast included as clearly stated in the on line site and the rate for 3 nights was more than the on line offer. The elevator was not working. No restaurant operating. dining room set up but no activity.

The location is a major highlight, with easy access to the cathedral and central square. Rooms are spotlessly clean, and the staff are professional and accommodating. I really appreciated the additional fan provided for better comfort.

The location and the potential of the space...but more importantly, checking out!

We would not recommend this hotel to other travelers. Having never written a bad review for a hotel, ever, we wanted to point out the following, especially in light of the hotel being listed as '5 stars'. All our issues below were taken up with management, but they did not seem to care or redress any of the issues. It just seemed that they could not get a single thing right, to briefly cite: -The staff was borderline rude, very smug and not customer service oriented. Firstly, the breakfast routine was not explained and we were in fact blamed for not asking specifically where and what the breakfast entailed. Booked.net listed it as 'Breakfast included' when in fact only 'Continental' breakfast is included in the rate of the room. As this was not made clear to us, we headed down to what seemed like the breakfast buffet area on our first morning. Following our meal, we were promptly chased by the waitstaff demanding us to pay for our meals. A lengthy dialogue ensued with the reception staff followed by a later dialogue with the manager. In the end what resulted was further blame for us not asking the right questions and a reluctant voucher handed over to us for 2 'American breakfasts' the following morning (much like the tone of the conversation, this meager meal was delivered begrudgingly, cold, with much delay, and even less enthusiasm). -Our room had a lingering scent of sewage which was not able to be washed away with the opening of windows, which were in fact closed each day by our maid, unfortunately. -The bedding and linens were old and musty and the pillows seemed more like under-stuffed sacks of cotton balls. -Internet cabling was only available by asking at the reception desk and nothing was made clear in the literature in the room; in fact there was no hotel guide other than a room service menu and a promotion of their upstairs sky-bar. (The room service which stated it was available all day in fact was not...).

great stay overall, but breakfast could use variety

The staff were professional and helpful during my entire stay! The cleanliness in my Twin Room was excellent. The balcony provided an very nice view of the street.

Breakfast options were a bit limited.

great staff, but limited breakfast options

The staff displayed amazing attentiveness and support throughout our stay. Our twin room offered a fantastic city view, made each morning special. The location provided easy access to main attractions.

Breakfast options were quite limited.

We had such a fun time staying here, especially enjoying the upgraded room with that very nice view and the yummy meals served daily. The jacuzzi and garden area were perfect spots to unwind after a day out exploring. Just a heads up, the mornings could get a little bright since the curtains weren't quite blackout ones 🌞

Free Wi-Fi and excellent food service made my stay enjoyable.